Well I got home from work and guess what was waiting for me? My lovely laptop! And it was more serious than I realized. They replaced the hard drive, restored operating system (which I was expecting) and they cleaned the CPU/VGA fan. I'm so happy to have it back. It hooked up to the WI-FI quickly and easily, but then Windows had a bunch of UPDATES to catch up on. So I just had to log on to Avi's computer one more time so I could blog about my excitement! YEAH for warranties!